22nd July 2010

Gunman beats Budget employees in the US

An armed man has left two employees of a Florida office of Budget Rent-A-Car in hospital.
According to police in Titusville, the gunman burst into the rental facility, situated on the corner of South Washington Avenue and South Terrier Trail, at around 0900 on Wednesday morning. He attempted to rob the office and proceeded to pistol-whip the two staff members before escaping. The two employees were taken to the Parrish Medical Center where they were treated, though both are expected to make a full recovery.
Police said that the gunman did not escape in any vehicle from the depot, and are waiting […]

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22nd July 2010

Complaints from UK car rental customers increasing

UK consumers have been told to wise up when hiring a vehicle in the EU.
The warning comes from leading consumer group the UK European Consumer Centre, who claims that British motorists are failing to take basic precautions when renting on the continent.
The statement from the UKECC follows a sharp rise in number of consumer complaints from UK consumers relating to car hire within the EU have skyrocketed in the first part of 2010, with general inquiries also up markedly. Complaints from UK drivers rose by nearly 30 per cent in the first five months of this year compared to the […]

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22nd July 2010

Excessive volcanic cloud claims processed by airlines

Research conducted by the BBC has revealed that some of the claims made by passengers stranded by the volcanic ash cloud over Europe earlier this year have been somewhat extreme. One customer has apparently applied to get the money he spent hiring a private jet to get him home reimbursed. Another passenger has asked that the bill for a week’s worth of lobster dinners be picked up by one airline.
Some airlines are taking longer than others to process claims from disrupted passengers. Virgin Atlantic claims that it has managed to process 95 per cent of the 6,000 ticket refund requests […]

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22nd July 2010

Chinese Hilton degraded after sex trade link

Because of alleged connections with the sex trade, a Hilton Hotel in China has been told that it will have to give up its five-star status. The Hilton Chongqing, in Chongqing City in the southwest of the country, was closed down recently after a raid by police on the Hotel’s Diamond Dynasty Club. At the raid, 102 people were taken into custody and the Hotel was forced to close its doors for eight days in June.
The investigation into the Hotel’s connection with the sex trade is ongoing and a club in the hotel’s basement has been suspended. Clubs linked to […]

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22nd July 2010

Complaints about EU car hire on the rise

In order to try and help motorists from falling into the common pitfalls of renting a hire vehicle when abroad, the UK European Consumer Centre has produced a leaflet which contains information on a customer’s rights as well as helpful tips on how best to deal with the car rental process.
The publication of the new […]

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